Lotte Duty Free


Discover world-class duty free luxury retail and shop leading brands in Beauty, Fragrances, Liquor, Wine, Technology, Watches, and Confectionery.

Our Best Price Guarantee means if you find an identical item at another duty free, domestic retail or online store, for a lower price, we will match that price and beat it by 5%. We just need to make sure the product is sold in a city that is part of your original, transit or final destination. See full details here or ask us when in store.

With our click & collect service, we can help you take the hassle out of shopping at the airport. Did you know you can jump the queue and place a pre-order online up to 90 days ahead of travel and simply collect it in our Departure or Arrival stores. Find out how it works here.

Visit our friendly team for expert advice and a personalised service that will make your shopping experience fun, easy and memorable.

Discover your gateway to the world with Lotte Duty Free.

Lotte Duty Free is following the regulations issued by the New Zealand Government and therefore have temporarily closed its Arrivals and Departures stores.

We understand that with this change you may require a refund. Currently, the processing time for a refund request is 7 business days. Please get in touch with the Lotte Duty Free customer service team via email or call on +64 508 573 889.

Please take extra care during this time, we’re all in this together and we look forward to seeing you again soon.


  • Liquor
  • Champagnes, Wines & Cognacs
  • Fashion & Swiss watches
  • Fragrance
  • Makeup & Skincare
  • MAC Makeup
  • Confectionery
  • Technology
  • Tobacco

Opening hours

Due to COVID-19 Lockdown, Lotte Duty Free is temporarily closed.


Customer Service: +64 508 573 889 Departures store (After Hours): +64 274 492 726 Arrivals store (After Hours): +64 274 492 728 Website: Email: