Parking Terms & Conditions
Making a booking
How do I make a booking?
There are 5 simple steps to a successful car park booking:
- Select your date and time details on the Booking page
- Select the car park that best suits you
- Complete your personal details (include your Licence Plate number)
- Complete your payment details
- You will receive a booking confirmation email. Please ensure you are familiar with the information provided in this.
Licence Plate Recognition for online bookings
Licence Plate Recognition is now in operation for all online bookings.
- When you arrive at the entry barrier, take the ticket produced from the barrier (please keep this).
- The barrier will open once the ticket has been taken.
- The Long Term Car Park entry and exit is now ticketless. When you arrive at the Long Term entry you’re the barrier will open automatically without producing a ticket.
- Do not insert your credit card or press the button for a ticket as this may result in an additional charge, or your booking not being recognised.
If you have booked in Long Term car park and are transitioning through the main terminal car park area, you will need to press the button on entry at the main car park area for a ticket. Licence Plate Recognition will come into effect when you get to the Long Term Car Park entry.
What happens if the licence plate doesn’t read at Entry and you don’t receive a ticket?
There are a couple of instances where your licence plate may not be read correctly – should this happen use the intercom to talk to Parking Services who will manually check you in.
What happens if the licence plate isn’t read at Premium Entry?
Simply insert the ticket received at the main entry, if you have booked in this car park.
Licence Plate Recognition is not in operation for Valet. Please press the button at the entry barrier for a ticket.
Is a booking fee applied to my order?
No booking fee is applied to bookings made via this website.
How far ahead can I book?
You may book up to 12 months ahead of your travel date.
Can I book at short notice?
Yes. You can make a booking up to 2 hours prior to your arrival time.
How are parking charges calculated?
Pre-booked car park prices are calculated on a daily basis. The number of days charged for when you pre-book is calculated on the basis of the times and dates you select when making your booking.
What payment methods are accepted?
Wellington International Airport accepts the following cards: Visa, Visa Debit, MasterCard, American Express and Diners Club.
How do I know that my booking has been placed?
Shortly after making your booking you will receive an email with a booking reference number confirming all your details. You should print this email and bring it with you to the Airport. You can also view your booking by simply clicking on “Manage my Booking”. All bookings are made subject to our Terms and Conditions.
How can I contact you?
If you have any queries, please contact Parking Services:
Telephone: (04) 385 5143
Address: Wellington Airport Online Bookings, PO Box 14175, Wellington, New Zealand
Parking Services Call Centre open: 24 hours a day, 7 days a week.
If you have a car park refund request, please complete the online form.
What happens if I need to cancel my booking?
You can cancel up to 24 hours before the start of your booking at no charge. The simplest way is to click on the "Manage my Booking" button at the top of the homepage.
What if I need to amend my booking?
You may amend your booking up to 24 hours before that start of the booking at no charge. The simplest way is to click on the "Manage my Booking" function at the top of the homepage.
What happens if I forget or lose my booking confirmation?
If you do not have your booking confirmation, you are still able to enter and exit the car park through licence plate recognition. As a back-up, Parking Services will be able to refer to your booking through your surname, licence plate or booking reference number.
Alternatively you can have a new booking confirmation resent by clicking on the "Manage my Booking" button at the top of the website.
What is "Manage my Booking"?
This service enables you to amend or cancel your booking online. You can amend all your details including vehicle licence plate details and dates for your parking at Wellington Airport for all products. Bookings can only be amended up to 24 hours prior to arrival time.
What is "Display Previous Bookings"?
This allows you to view the recent bookings you have made. You will simply need to enter your email address and postcode from the last booking made.
What happens if I want to bring a different vehicle (different licence plate) to the one confirmed at booking?
If you are going to use a different vehicle (licence plate) to that detailed on your confirmation email, you can amend this detail to your online booking. Simply click on “Manage my Booking” function at the top of the website.
If you enter and exit the car park using a different vehicle (licence plate), you will be charged at the rates displayed at the entry to the car park. A licence plate can be amended at the entry gates using the intercom to contact Parking Services.
How do I provide feedback?
We are committed to the highest standards of customer care. If you would like to provide us with feedback on any aspect of the service you receive please contact us at via our online form.
Frequently asked questions
What do I do when I get to the car park?
This depends on what car park you have chosen, please see individual car park entry and exit procedures and directions.
The confirmation email you will receive gives comprehensive instructions on what to do when you arrive at the car park. This information is also contained in the "5-Step Guide to Online Parking at Wellington Airport" above.
Your booking will be utilised with your initial entry and exit of the car park. Making a second entry into the car park will not link to your original booking, as it would have already been 'opened'.
What happens when I return to the car park?
Simply drive up to the exit barriers, it should open for you, if not, insert the ticket you received when you entered.
The confirmation email you will receive gives comprehensive instructions on what to do when you arrive at the car park, or are ready to leave. This information is also contained in the "5-Step Guide to Online Parking at Wellington Airport" above.
What happens if I enter the car park prior to my confirmed booking time or exit the car park later than my confirmed booking time?
This depends on how early or late you are, there is a small allowance on either side of your booking time. However, if you enter the car park before your confirmed booking time, your booking may not be recognised and you should contact Parking Services through the intercom. If you exit the car park later than your confirmed booking time, the barrier may not open, and you will have to insert your ticket followed by a credit/debit card to be charged the cost of the additional time period, based on the rates displayed at the entry to the car park.
Do the shuttle vans between the Terminal and the Long Term car park run throughout the night?
The Long Term car park shuttle service is in operation when the terminal is open.
What facilities are available for special assistance customers?
Whilst each of our car parks has a number of accessible spaces available for Mobility Card Holders, unfortunately, you are unable to reserve any specific space via the online booking system.
Terms & Conditions
Parking at Wellington Airport terms & conditions.
View the Wellington Airport online terms and conditions.
View the Wellington Airport Valet Parking terms & conditions.
Grooming Terms and Conditions
- While the car is being groomed the seat and mirror positions may be changed
- Groomers are not responsible for the valuables in your car. Papers lying on the floor will be taken as rubbish and will be disposed of.
- It is the customer’s responsibility to secure valuables.
- Cars with paint protection on them should be notified to Valet staff on arrival as this can affect the grooming process.
- Wrongly booked cars can be sent back without being groomed eg: Vehicle booked as a sedan and is a 4x4.
- For the Ultimate and Executive Grooms the upholstery, mats and floor may appear damp if they haven’t had sufficient time to dry out prior to pick up.
- Additional charges apply for excess dirt, dust, animal hair, coffee spills, vomit etc.