Parking terms & conditions

Making a booking

How do I make a booking?

There are 5 simple steps to a successful car park booking:

  • Select your date and time details on the Booking page
  • Select the car park that best suits you
  • Complete your personal details (include your Licence Plate number)
  • Complete your payment details
  • Print out your booking confirmation email

Licence Plate Recognition (LPR) for online bookings

Licence Plate Recognition is now in operation for all online bookings.

  • When you arrive at the entry barrier, take the ticket produced from the barrier (please keep this)
  • The barrier will open once the ticket has been taken.
  • Do not insert your credit card or press the button for a ticket as this may result in an additional charge.

Long Term

If you have booked in Long Term car park and are transitioning through the main terminal area, you will need to press the button on entry for a ticket. Licence Plate Recognition will come into effect when you get to your designated car park entry.

What happens if the licence plate doesn’t read at Entry and you don’t receive a ticket?

There are a couple of instances where your licence plate may not be read correctly – should this happen use the intercom to talk to the kiosk who will manually check you in.

What happens if the licence plate isn’t read at Covered/Premium Entry?

Simply insert the ticket received at the main entry, if you have booked in this car park.

Valet

Licence Plate Recognition is not in operation for Valet. Please press the button at the entry barrier for a ticket.

Booking assistance

Is a booking fee applied to my order?

No booking fee is applied to bookings made via this website.

How far ahead can I book?

You may book up to 12 months ahead of your travel date.

Can I book at short notice?

Yes. You can make a booking up to 2 hours prior to your arrival time.

How are parking charges calculated?

Pre-booked car park prices are calculated on a 24 hour period or part thereof. The number of days charged for when you pre-book is calculated on the basis of the times and dates you select when making your booking.

What payment methods are accepted?

Wellington International Airport accepts the following cards: Visa, Visa Debit, MasterCard, American Express and Diners Club.

How do I know that my booking has been placed?

Shortly after making your booking you will receive an email with a booking reference number confirming all your details. You should print this email and bring it with you to the Airport. You can also view your booking by simply clicking on “Manage my Booking”. All bookings are made subject to our Terms and Conditions.

How can I contact you?

If you have any queries, please do contact:

Telephone: (04) 801 0639

Contact us form.

Address: Wellington Airport Online Bookings, PO Box 14175, Wellington, New Zealand

Call Centre open: 24 hours a day, 7 days a week.

What happens if I need to cancel my booking?

You can cancel your booking up to 24 hours prior to your scheduled departure time at no charge. The simplest way is to click on the "Manage my Booking" button at the top of the homepage.

What if I need to amend my booking?

You may amend your booking up to 24 hours prior to your scheduled departure time at no charge. The simplest way is to click on the "Manage my Booking" function at the top of the homepage.

What happens if I forget or lose my booking confirmation?

If you do not have your booking confirmation, you are still able to enter and exit the car park through licence plate recognition. As a back-up, the Parking Kiosk will be able to refer to your booking through your surname or booking reference number.

Alternatively you can have a new booking confirmation resent by clicking on the "Manage my Booking" button at the top of the website.

What is "Manage my Booking"?

This service enables you to amend or cancel your booking online. You can amend all your details including vehicle licence plate details and dates for your parking at Wellington Airport for all products.

What is "Display Previous Bookings"?

This allows you to view the recent bookings you have made. You will simply need to enter your email address and postcode from the last booking made.

What happens if I want to bring a different vehicle (different licence plate) to the one confirmed at booking?

If you are going to use a different vehicle (licence plate) to that detailed on your confirmation email, you can amend this detail to your online booking. Simply click on “Manage my Booking” function at the top of the website.

If you enter and exit the car park using a different vehicle (licence plate), you will be charged at the rates displayed at the entry to the car park. This can be amended at the entry gates using the intercom to contact the kiosk.

How do I provide feedback?

We are committed to the highest standards of customer care. If you would like to provide us with feedback on any aspect of the service you receive please contact us at – parking@wellingtonairport.co.nz

Frequently asked questions

What do I do when I get to the car park?

This depends on what car park you have chosen, please see individual car park entry and exit procedures and directions.

The confirmation email you will receive gives comprehensive instructions on what to do when you arrive at the car park. This information is also contained in the "5-Step Guide to Online Parking at Wellington Airport" above.

What happens when I return to the car park?

Simply drive up to the exit barriers, it should open for you, if not, insert the ticket you received when you entered.

The confirmation email you will receive gives comprehensive instructions on what to do when you arrive at the car park. This information is also contained in the "5-Step Guide to Online Parking at Wellington Airport" above.

What happens if I enter the car park prior to my confirmed booking time or exit the car park later than my confirmed booking time?

This depends on how early or late you are, there is an allowance either side of your booking time. However if you enter the car park before your confirmed booking time, your booking may not be recognised and you should contact the kiosk through the intercom. If you exit the car park later than your confirmed booking time, the barrier may not open, and you will have to insert your ticket followed by a credit/debit card to be debited the cost of the additional time period, based on the rates displayed at the entry to the car park.

Do the shuttle vans between the Terminal and the Long Term car park run throughout the night?

The Long Term car park operates a 24 hour shuttle service to the Terminal.

What facilities are available for special assistance customers?

Whilst each of our car parks has a number of accessible spaces available for Mobility Card Holders, unfortunately you are unable to reserve any specific space via the online booking system.

Terms & Conditions

Parking at Wellington Airport terms & conditions. (PDF 1.6 MB)

View the Wellington Airport online terms and conditions. (PDF 157.0 KB)

View the Wellington Airport Valet Parking terms & conditions (PDF 1.3 MB).

Grooming Terms and Conditions

  • While the car is being groomed the seat and mirror positions may be changed
  • Groomers are not responsible for the valuables in your car. Papers lying on the floor will be taken as rubbish and will be disposed of.
  • It is the customer’s responsibility to secure valuables.
  • Cars with paint protection on them should be notified to Valet staff on arrival as this can affect the grooming process.
  • Wrongly booked cars can be sent back without being groomed eg: Vehicle booked as a sedan and is a 4x4.
  • For the Ultimate and Executive Grooms the upholstery, mats and floor may appear damp if they haven’t had sufficient time to dry out prior to pick up.
  • Additional charges apply for excess dirt, dust, animal hair, coffee spills, vomit etc.