Parking terms & conditions

Making a booking

How do I make a booking?

There are 5 simple steps to a successful car park booking:

  • Select your date and time details on the Booking page
  • Select the car park that best suits you
  • Complete your personal details
  • Complete your payment details (including nominating which credit card you will use to enter and exit the car park)
  • Print out your confirmation invoice and email

Please remember that you will need to bring your nominated credit card to both enter and exit the car park.

Booking assistance

Is a booking fee applied to my order?

No booking fee is applied to bookings made via this website.

How far ahead can I book?

You may book up to 12 months ahead of your travel date.

Can I book at short notice?

Yes. You can make a booking up to 2 hours prior to your arrival time.

How are parking charges calculated?

Pre-booked car park prices are calculated on a 24 hour period or part thereof. The number of days charged for when you pre-book is calculated on the basis of the times and dates you select when making your booking.

What payment methods are accepted?

Wellington International Airport accepts the following cards: Visa, Visa Debit, MasterCard, American Express and Diners Club.

How do I know that my booking has been placed?

Shortly after placing your order you will receive an email with a booking reference number confirming all your details. You should print this email and bring it with you to the Airport. You can also view your booking by simply clicking on “Manage my Booking” at the top of the homepage. All bookings are made subject to our Terms and Conditions.

How can I contact you?

If you have any queries, please do contact:

Telephone: (04) 801 0639

Email: parking@wellingtonairport.co.nz

Address: Wellington Airport Online Bookings, PO Box 14175, Wellington, New Zealand

Call Centre open: 24 hours a day, 7 days a week.

What happens if I need to cancel my booking?

You can cancel your booking up to 24 hours prior to your scheduled departure time at no charge. The simplest way is to click on the "Manage my Booking" button at the top of the homepage. In all communication please quote the booking reference number.

What if I need to amend my booking?

You may amend your booking up to 24 hours prior to your scheduled departure time at no charge. The simplest way is to click on the "Manage my Booking" function at the top of the homepage.

In all communication please quote the booking reference number.

What happens if I forget or lose my booking confirmation?

If you do not have your booking confirmation, you are still able to enter and exit the car park, by inserting your nominated credit card at the entry and exit barriers.

Alternatively you can have a new booking confirmation resent by clicking on the "Manage my Booking" button at the top of the website.

What is "Manage my Booking"?

This service enables you to amend or cancel your booking online. You can amend all your details including nominated credit card details and dates for your parking at Wellington Airport for all products.

What is "Display Previous Bookings"?

This allows you to view the recent bookings you have made. You will simply need to enter your email address and postcode from the last booking made.

What happens if I want to bring a different nominated credit card to the one confirmed at booking?

If you are going to use a different nominated credit card to that detailed on your confirmation invoice, you can amend these details to your online booking. Simply click on “Manage my Booking” function at the top of the website.

If you enter and exit the car park using a card that is not your nominated credit card, you will be charged at the rates displayed at the entry to the car park.

How do I provide feedback?

We are committed to the highest standards of customer care. If you would like to provide us with feedback on any aspect of the service you receive please contact us at – parking@wellingtonairport.co.nz

Frequently asked questions

What do I do when I get to the car park?

Upon entering your chosen car park, please insert your nominated credit card at the entry barrier to gain access.

The confirmation email you will receive gives comprehensive instructions on what to do when you arrive at the car park. This information is also contained in the "5-Step Guide to Online Parking at Wellington Airport" function on the website.

What happens when I return to the car park?

Simply insert your nominated credit card at the exit barrier to gain exit.

The confirmation email you will receive gives comprehensive instructions on what to do when you arrive at the car park. This information is also contained in the "5-Step Guide to Online Parking at Wellington Airport" function on the website.

What happens if I enter the car park prior to my confirmed booking time or exit the car park later than my confirmed booking time?

If you enter the car park before your confirmed booking time, or exit the car park later than your confirmed booking time, the credit card that you use to exit the car park (i.e. your nominated card) will be debited the cost of the time period, based on the rates displayed at the entry to the car park.

What happens if I want to bring a different nominated credit card to enter the car park to the one confirmed at booking?

If you are going to use a different nominated credit card to that detailed on your confirmation invoice, you can amend these details to your booking online. Simply click on “Manage my Booking” function at the top of the website.

If you enter and exit the car park using a card that is not your nominated credit card, you will be charged at the rates displayed at the entry to the car park.

Do the shuttle vans between the Terminal and the Long Term car park run throughout the night?

The Long Term car park operates a 24 hour shuttle service to the Terminal.

What facilities are available for special assistance customers?

Whilst each of our car parks has a number of accessible spaces available for Mobility Card Holders, unfortunately you are unable to reserve any specific space via the online booking system.

Terms & Conditions

Parking at Wellington Airport terms & conditions. (PDF 1.6 MB)

View the Wellington Airport online booking terms & conditions (PDF 1.3 MB).

View the Wellington Airport Valet Parking terms & conditions (PDF 1.3 MB).

Parking Promotion Terms and Conditions

Mid Week Long Term Day Parking

  • Park in the Long Term car park on a Tuesday, Wednesday or Thursday for $15 per day.
  • Valid from 1 July - 31 August 2017
  • Online bookings only.
  • Long Term car park only.
  • Entry date is counted as first day.
  • Limited availablity.
  • No subsequent days.
  • Online terms and conditions apply.

Wildcard Parking Promotion - Exclusive to Wildcard members - Uncovered Weekend Deal

  • Park in the Uncovered Car Park from a Friday - Sunday (3 days) for $60
  • Valid from 1 September - 31 October 2017
  • Promo code only available to Wildcard members
  • Online bookings only.
  • Uncovered car park only.
  • No subsequent days.
  • Limited availablity.
  • Online terms and conditions apply.

Grooming Terms and Conditions

  • While the car is being groomed the seat and mirror positions may be changed
  • Groomers are not responsible for the valuables in your car. Papers lying on the floor will be taken as rubbish and will be disposed of.
  • It is the customer’s responsibility to secure valuables.
  • Cars with paint protection on them should be notified to Valet staff on arrival as this can affect the grooming process.
  • Wrongly booked cars can be sent back without being groomed eg: Vehicle booked as a sedan and is a 4x4.
  • For the Ultimate and Executive Grooms the upholstery, mats and floor may appear damp if they haven’t had sufficient time to dry out prior to pick up.
  • Additional charges apply for excess dirt, dust, animal hair, coffee spills, vomit etc.