Airfield Airport Operations Coordinator

Wellington Airport is a dynamic, vibrant and diverse place to work. We are the gateway to our region for millions of residents, visitors and businesses every year, connecting our capital city to all parts of New Zealand and to Australia, the Pacific and the rest of the world.

Guided by our Kaitiakitanga vision, we aim to manage our operations efficiently, to care for our environment and our people, to support the local economy and to give back to the community. We are an employer of choice and pride ourselves for our practices in Diversity and Inclusion and continue to provide reasonable accommodations for our staff as and when needed.

About the role

We are looking for a motivated, flexible and friendly customer experience professional to join our diverse and social Operations team, in a rostered shift environment on a 12 months Fixed Term.

You will be:

• proactively assisting in the facilitation of travelers, including queue management
• providing travelers, workers and visiting members of the public with relevant information
• providing ‘on the ground’ operational facilitation intelligence to the Integrated Operations Centre
• carrying out inspections of terminal areas and equipment, and reporting and monitoring hazards
• monitoring the baggage handling system and responding to and rectifying faults on all equipment
• undertaking daily waste management duties as required
• managing and effectively coordinating the sequencing of inward and outward flow of goods and waste throughout Wellington Airport
• overseeing occupational Health and Safety compliance in the terminal, baggage hall and loading dock

In return for your hard work, you will be rewarded with:

• a competitive remuneration package
• a 4 days on/4 days off shift pattern
• multiple opportunities for learning and development
• a free car park
• retail discounts
• onsite fitness facilities and activities

About you

You have:

• customer service experience
• the ability to foster respect and build relationships with a diverse group of customers and stakeholders
• great communication skills (verbal and written) and can understand, explain and be conversant with technical content
• a flexible and positive attitude
• a high standard of presentation

You are able to:

• work unsupervised while ensuring that all tasks are completed within an acceptable timeframe
• work under pressure
• be proactive and use initiative
• understand safety issues and considerations

Ideally, you have:

• A good level of physical fitness
• An appreciation of the aviation industry
• 2-4 years working in a dock way or baggage hall environment (desirable, but not necessary)
• A full and current driver’s license and forklift license (desirable, but not necessary)

As part of our standard pre-employment requirements, you must be able to obtain security clearance from Aviation Security Services, complete a Ministry of Justice background check, be fully vaccinated against COVID-19 and pass a medical assessment and drug/alcohol test.

About us

Wellington Airport is the gateway to our capital city and surrounding regions. As one of New Zealand’s three busiest airports, we connect people and goods across the country and the world. We host millions of travellers every year and make a major contribution to Wellington's economy, society and wellbeing.

Guided by our Kaitiakitanga vision, we aim to manage our operations efficiently, to care for our environment and our people, to support the local economy and to give back to the community.

We live by our values of Whānau Kotahi, Be Exceptional, Diversity & Inclusion, Customer Obsessed and Courage and Freedom, and we have been recognised as an Employer of Choice in 2020 by Human Resources Director NZ.

We are proud to be a passionate, flexible and inclusive organisation; come and be a part of our team.

About your application

• apply with a cover letter and CV in PDF or Word format
• applications close on Friday 25th September 2026
• please note that you must have the permanent right to work in NZ to be considered for the role

Employer questions

Your application will include the following questions:

• Do you have an injury, illness, or other health or wellbeing condition or issue which may impact on your ability to carry out the duties and responsibilities of the position you are applying for, or may be contributed to or aggravated by the position?
• If you answered Yes, please provide details below:
• Note that details of health and wellbeing matters are important for occupational, safety and emergency response reasons. To prevent COVID-19, and support and protect staff and visitors, are you fully vaccinated from COVID-19? This information will be stored in compliance with the Privacy Act 2020.
• Security Clearance Please note that employment at Wellington Airport requires a security clearance. This involves checks with Police and other authorities. As part of this application process, you may be asked to consent to these checks, and to provide information such as a copy of your driver's licence and passport. Any offer of employment will be conditional on you obtaining a security clearance. In advance of obtaining undergoing the security clearance process, please answer the following question. Have you ever been convicted or are waiting for a criminal conviction hearing?
• If Yes, please provide details below (If No, just type N/A) :
• Privacy The information you provide on this application form, together with any CV and other information provided with your application, will be used to assess your application for employment with us. If you do not provide complete and accurate information, your application is likely to be disregarded. If your application is successful, the information you have provided will be retained and used by us for purposes related to your employment. By making this application, you consent to us using and disclosing the information you have provided for the purposes set out above, and as otherwise permitted by the Privacy Act 2020 or required by law. You have the right to have access to, and request the correction of, any personal information we hold about you.
• Confirmation I confirm that the information I have provided for this application is accurate and correct, and no material information has been omitted. I understand that any incorrect or misleading information, or any material omission, may disqualify me from appointment, or, if I am appointed, may lead to the termination of my employment.
• What's your expected annual base salary?
• Which of the following statements best describes your right to work in New Zealand?
• How much notice are you required to give to your current employer?