Special assistance

Wellington International Airport is part of the Be Accessible programme. We're committed to assisting all travellers who require special help.

Accessibility services

The airlines operating from Wellington International Airport offer wheelchair and mobility assistance to help customers with reduced mobility. Please contact your airline directly to pre-arrange this service.

Airport ambassadors

Our Airport Ambassadors are available everyday between 9.00am to 5.00pm to help customers who need assistance. Our Ambassadors are a group of friendly, approachable volunteers that can be found in the busiest areas of the terminal. We also have two airport customer assistance phones to connect you to our helpful Airport Operations Team. These are located in the baggage claim area on Level 0 and on Level 1 just past check-in.

Mobility car parking

Mobility car parking spaces are located in the Uncovered Car Park in the following locations:

  • On Level 0 in the undercover area (just past ramp to Level 1)
  • On Level 1 along the closest wall facing the Main Terminal building

Please note that vehicles parked in these spaces are required to display a current disability card.

Toilets

Wheelchair accessible toilets can be found in the main terminal area and departure lounges.

A unisex toilet with wheelchair accessible toilet and shower facilities is available for people who need to be accompanied by a helper of the opposite gender. It’s located in the new terminal extension area, next to the Icebreaker store.

Doors

Our airport doors are automatic and wide enough for easy wheelchair access.

Lifts

Lift access is available between all levels and in the covered park building. All lifts are equipped with Braille keys.

Boarding calls

Please note that we don't make boarding calls so travellers should check the Flight Information Displays and their tickets for boarding times.

Banking services

We have ANZ Bank ATMs with accessibility features:

  • pinpads have a dot on the #5 key to help vision impaired customers to determine the location of buttons
  • earphone jacks so customers can hear voice commands for transactions (English only)
  • Japanese, Chinese and Korean languages.