Hidden Disabilities

Airports are busy environments and can be stressful for many people, particularly if you are unsure what to expect on the day.

If you, or someone you are travelling with has a disability that isn’t immediately obvious to airport staff, such as; autism, dementia, a hearing impairment, anxiety (or one of the many hidden disabilities) we can now provide you with a hidden disability lanyard to wear on your journey through the airport.

The lanyard is also called the “sunflower lanyard” because of its appearance – a strip of green with a pattern of yellow sunflowers.

By wearing a lanyard, our staff will recognise you have a hidden disability and may need a little extra help or time. However, they won’t know what your specific disability is or the challenges or issues you may face. If you do have special requirements, please contact us before you travel by calling 04 385 5100 or speak to one of our friendly members of staff at the airport when you arrive.

Below we have provided information about the lanyards and some useful resources to help you understand what to expect when you travel through the airport.

About the lanyard

The Sunflower Lanyard Program is widely used in the UK and is gradually being rolled out globally. Auckland, Christchurch and Queenstown Airports also offer Hidden Disability lanyards.

The purpose of the lanyard is to give people with hidden disabilities a discreet way to let airport staff know they have an invisible disability such as autism, ADHD, dementia or a visual impairment, without having to tell staff.

What to expect when you are wearing a lanyard

Our airport staff are trained to recognise the sunflower lanyard and to provide you with any help you may need at the different stages of your journey through the airport. For example, if you are feeling overwhelmed, staff can slow down the process for you, keep things quiet and offer extra assurance.

What the lanyard does not do

The lanyard does not entitle you to fast track or jump queues but where possible staff will move you to the front of a queue or direct you to the shortest queuing lane.

It also does not provide you with a personal staff escort through the airport. If you require wheelchair assistance, please contact your airline directly to pre-arrange this service (see below for contact details).

How to request a Sunflower Lanyard

Sunflower Lanyards can be collected from our Information Desk on Level 1 of the terminal before your departure. To ensure we have a lanyard ready for you, please email your name and date of travel to hiddendisability@wellingtonairport.co.nz

Once you receive your Sunflower Lanyard, it is yours to keep and use for future journeys or any other outings where the scheme is recognised. Please remember to wear the lanyard throughout your time at the airport, including during security checks, so our staff can identify and assist you accordingly.

Special Assistance

If you need Special Assistance, we recommend that you provide your airline with advance notice of any special travel and any seating requirements that you may need. For more information:

• Air New Zealand: https://www.airnewzealand.co.nz/special-assistance
• Jetstar: https://www.jetstar.com/nz/en/help/specific-assistance
• Fiji Airways: https://www.fijiairways.com/en-nz/accessibility#article-title-20-1719283866292
• Qantas: https://www.qantas.com/nz/en/travel-info/specific-needs.html
• Sounds Air: https://www.soundsair.com/uploads/pdf/SA%20Special%20Assistance%20Information.pdf
• Origin Air: https://originair.co.nz/flying-with-us/faqs/

Planning your journey

Other Airports In New Zealand

If you're travelling throughout New Zealand, the airports at Auckland, Christchurch, Dunedin, Hamilton, Invercargill, New Plymouth, Palmerston North, and Queenstown have adopted the Hidden Disabilities Sunflower. Prior to your travel, you can request a free lanyard from the airport company, which you can collect at the airport to keep and use on future trips.

If you're departing from other international airports or would like to know more, visit the Hidden Disabilities website.