Parking FAQ

How do I make a booking?

There are 5 simple steps to a successful car park booking:

• Select your date and time details on the Booking page
• Select the car park that best suits you
• Complete your personal details (include your Licence Plate number)
• Complete your payment details
• You will receive a booking confirmation email. Please ensure you are familiar with the information provided in this.

How do I know that my booking has been successful?

Shortly after making your booking, you will receive an email with a booking reference number confirming your booking details. You should print this email and bring it with you to the Airport. You can also view your booking by simply clicking on “Manage current booking” on the Parking page. All bookings are made subject to our Terms and Conditions.

What happens if I forget or lose my booking confirmation?

If you do not have your booking confirmation, you are still able to enter and exit the car park through licence plate recognition. As a back-up, Parking Services are able to refer to your booking through your surname or licence plate.

Parking Services can also assist with re-sending booking confirmations.

Is a booking fee applied to my booking?

No booking fee is applied to bookings made via this website.

How far ahead can I book?

You may book up to 12 months ahead of your travel date.

Can I book at short notice?

Yes. You can make a booking up to 2 hours prior to your arrival time.

What happens if I need to cancel my booking?

You can cancel up to 24 hours before the start of your booking at no charge. The simplest way is to click on the yellow Parking button at the top of the homepage and then click the "Manage current booking" button.

What if I need to amend my booking?

You may amend your booking up to 24 hours before that start of the booking at no charge. The simplest way is to click on the yellow Parking button at the top of the homepage and then click the "Manage current booking" button.

What is "Manage current booking"?

This service enables you to amend or cancel your booking online. You can amend all your details including vehicle licence plate details and dates for your parking at Wellington Airport for all products. Bookings can only be amended up to 24 hours prior to arrival time.

What happens if I want to bring a different vehicle (different licence plate) to the one confirmed at booking?

If you are going to use a different vehicle (different licence plate) to that detailed on your confirmation email, you can amend this detail to your online booking up to 24 hours prior to your arrival time. Simply click on “Manage current booking” function on the Parking page

If you enter and exit the car park using a different vehicle (different licence plate), you will be charged at the rates displayed at the entry to the car park. You will need to contact Parking Services using the intercom button at the exit barrier for assistance.

How are parking charges calculated?

Pre-booked car park prices are calculated on a daily basis. The number of days charged for when you pre-book is calculated on the basis of the times and dates you select when making your booking.

What payment methods are accepted?

Wellington International Airport accepts the following cards: Visa, Visa Debit, MasterCard, American Express and Diners Club.

How do I access the carpark?

• When you arrive at the entry barrier your licence plate will be read, and the barrier will open. If the barrier does not open, please contact Parking Services by using the intercom button
• No ticket will be produced as the carpark is ticketless
• Do not insert your credit card or press the button for a ticket as this may result in an additional charge, or your booking not being recognised.

What happens if the licence plate doesn’t read at Entry?

There are a few instances where your licence plate may not be read correctly – should this happen, use the intercom button to talk to Parking Services who will be able to assist.

What do I do when I get to the car park?

This depends on what car park you have chosen, please see individual car park entry and exit procedures and directions.

The confirmation email you will receive gives comprehensive instructions on what to do when you arrive at the car park including a map and video on how to get to your booked car park. This information is also contained in the "5-Step Guide to Online Parking at Wellington Airport" above.

Your booking will be utilised with your initial entry and exit of the car park. Re-entering the carpark within 60 minutes will reactivate your booking. Making a third entry into the car park will not link to your original booking, as it would have already been 'opened'.

What happens when I exit the car park?

Simply drive up to the exit barriers, your licence plate will be read, and the barrier should open provided you are within your booked time period. If the barrier does not open, you are able to contact Parking Services for assistance using the intercom button.

What happens if I enter the car park prior to my confirmed booking time or exit the car park later than my confirmed booking time?

This depends on how early or late you are, there is a small allowance on either side of your booking time. However, if you enter the car park before your confirmed booking time, your booking may not be recognised and you should contact Parking Services by using the intercom.

If you exit the car park later than your confirmed booking time, the barrier may not open, any outstanding amount will be displayed on the screen, and can be paid by a credit/debit card. The cost of the additional time period will be charged based on the rates displayed at the entry / exit to the car park.

Does the shuttle between the Terminal and the Long Term car park run throughout the night?

The shuttle runs during terminal opening hours, 03:30 – 01:30 daily

What facilities are available for special assistance customers?

Whilst each of our car parks has a number of accessible spaces available for Mobility Card Holders, unfortunately, you are unable to reserve a specific space via the online booking system.

How can I contact you or provide feedback?

If you have any parking queries, please contact Parking Services:

Telephone: (04) 385 5143

The Contact us form is available to provide feedback via our website.

Address: Wellington Airport Online Bookings, PO Box 14175, Wellington, New Zealand

Parking Services Call Centre open: 24 hours a day, 7 days a week.

If you have a car parking refund request, please complete this online form.