COVID-19 FAQs

26 Mar 2020

Latest update: 26 March 2020

What is COVID-19 (novel coronavirus)?

A virus that can cause acute respiratory infection ranging from mild to severe. Most infected people have had mild to moderate flu-like symptoms. More information on the signs and symptoms can be found on the Ministry of Health website.

What will happen when I arrive at the airport from overseas?

Every passenger entering New Zealand will be screened for COVID-19 on arrival. For more details visit the Ministry of Health website.

What is Wellington Airport doing about COVID-19?

We are working closely with the Ministry of Health and Civil Aviation Authority to ensure the safety of passengers passing through the airport.

We have always set strict cleanliness standards at the airport to ensure an exceptional experience for passengers and visitors. However, as a precaution we have carried out an additional review of our cleaning practices to help prevent the spread of infection. This includes:

  • Stepping up the cleaning of key touch points, such as door handles, check-in counters and touch screens, handrails and public phones.
  • Ensuring all cleaning products are effective against the virus.
  • Encouraging the public to wash their hands with soap and hot water after using the screens or touching surfaces.

Is it safe to come to the airport and into the terminal?

Now New Zealand is at alert Level 4, you should only come to the airport for essential travel.

Why do we not have hand sanitiser in the terminal?

We’re encouraging everyone to follow these guidelines from the Ministry of Health:

  • Cough or sneeze into your elbow or by covering your mouth and nose with tissues.
  • Put used tissues in the bin or a bag immediately.
  • Wash your hands with soap and hot water often (for at least 20 seconds).
  • Try to avoid close contact with people who are unwell.
  • Don’t touch your eyes, nose or mouth if your hands are not clean.
  • Avoid personal contact, such as kissing, sharing cups or food with sick people.
  • Clean and disinfect frequently touched surfaces and objects, such as doorknobs.
  • Stay home if you feel unwell.
  • Call Healthline on 0800 358 5453 if you have any symptoms and have been to any countries or territories of concern or have been in close contact with someone confirmed with COVID-19.

If someone is unwell in the terminal, what should we do?

If a person is experiencing symptoms of a fever, cough or difficulty breathing, they should self-isolate and call 0800 358 5453. This is the dedicated helpline for any COVID-19 health advice and information.

If a person is experiencing non-coronavirus health concerns, you can call Healthline on 0800 611 116.

Should I wear a face mask?

You can wear a mask if you would like to, but it is not a requirement of the Ministry of Health at this stage, unless you are in close contact for more than 15 minutes with a traveller who is showing symptoms of respiratory illness.

Can I wear a face mask at the airport?

Absolutely, though please remember you may be required to remove it at various stages for security requirements. Please also follow the instructions on the mask and dispose of it correctly in a rubbish bin.